Frequently Asked Questions
Our Company
1. What makes AA Tex Lawn different from other landscape companies?
Since 1980, we have strived to be industry leaders in our systems and technology implementation to ensure that the little things do matter. We place a Customer Care Advocate with each customer to make sure that the high expectations of our customer and AA Tex Lawn are being met. Our goal is a long-term relationship.
2. Is AA Tex Lawn a full service company?
Is AA Tex Lawn a full service commercial landscape management company?
Yes. We can handle all of your landscape needs. See our Commercial Landscape Management list of services. Is AA Tex Lawn a full service Residential landscape Design/Build company? Yes. See our list of Residential Landscape Design/Build Services.
3. How do I get an estimate?
You can Contact Us via e-mail or call our office to set up an appointment at 704-821-0708 between 6:30 am and 3:30 pm M – Friday.
4. What does maintenance include?
We can custom tailor our services to your needs and budget.
5. What is the best way to communicate with AA Tex Lawn?
All of our customers have our cell phone numbers and e-mail addresses. You can reach our office staff by calling our main number between 6:30 am and 3:30 pm M- Friday or leave a message after normal business hours.
6. How are your work crews supervised?
All of our crews have bilingual, trained supervisors who wear darker colored blue shirts. We have area leaders in close proximity to our crews to provide training, support, and quality control.
Our Services
7. Will you have a set day to mow my property?
Our goal is to mow your property each week on the same day. Our schedule is, however, contingent on weather, workload, and seasonal activities. If you have a preference, we will make every effort to work around your needs.
8. Will I have the same people on my site every service visit?
Yes. The same people each week insure accountability, responsibility, and knowledge of your property.
9. Will my service be delayed if it rains?
We schedule Monday – Thursday which leaves an extra day open in case of delays. Our goal is to service every property, every week.
10. What are the current water restrictions?
With the ever-changing water restrictions, the most accurate, up-to-date information can be found on the following websites:
11. How do drought conditions affect service?
We still service your property every week. Turf areas will be cut on an as needed basis during periods of drought to prevent turf stress.
12. Do you monitor my irrigation system?
Yes. All of our area leaders monitor irrigation schedules. We have irrigation repair technicians on staff to handle all of your repair issues.
13. When are my flowers changed out?
We change out flowers in May and October.
14. When can my children or pets go in the grass after treatments to my lawn?
This depends on the type of treatment. With granular applications of fertilizer/pre-emergent, your lawn is immediately available for entry. With spray applications, as soon as your turf is dry (or 24 hours, whichever is sooner), it is safe for entry.
15. When are your holidays and will it affect my service?
Our crews are off on Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, and New Years Day. We may change your regular day of service to accommodate the holiday.